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Security
Security Officer & Crowd Controller Queensland

course
DURATION: up to 6 months
COURSE FEE: $650
STUDENTS ENROLLED: 2
REVIEWS:  
OUTCOME: Qualification
ENROLL NOW!

COURSE DESCRIPTION

What is this course all about?

This package course includes 14 units of competencies which form Certificate III in Security Operations. While Certificate III is a basic requirement for Security license in Queensland, to add more functions to your license candidates are required to do extra units of competencies from property services training package. Most popular function along with unarmed security officer is that of Crowd Controller. The combination of competencies in this course will make the candidate eligible to apply for both unarmed security officer and crowd controller function to their license.

Can i add more functions?

Absolutely you can. All you need to do is complete few more competencies on top of this package and you can be eligible to apply for bodyguard license, cash transit officer license and dog patrol security officer license. For more information on various types of license and their requirement please visit department of fairtrading's website by clicking here.

What qualification will i get after completing this course?

Upon successful completion of this course you will be awarded Certificate III in Security Operations and you will also receive a statement of attainment* with a single unit of competency. You can add more competencies on your statement of attainment if you wish to apply for more functions. 

Is there any pre requisite for this course?

There is no pre requisite for this course but you will need to have good English language skills and basic IT skills to be able to successfully complete this course. If you have any issues with these please contact us before enroling. 

How long does the course take?

There are many factors which decide on the amount of time student takes to complete any course. This includes your previous qualification and experience along with the amount of time you commit to learning and assessment each week. According to Australian Qualification Framework volume of learning guidelines a Certificate III qualification can take between 1 to 2 years to complete. However, this varies from student to students. We allow our students a full year before we require an application of extensions. 

What training and assessment methods do you use?

For this particular course we offer blended learning method. This means that your learning and assessments will be conducted using our eLearning+ portal, webinars, face to face tutorials and practical assessments. 

What is eLearning+ and how easy is it to use?

eLearning+ is our own online learning and assessment system. After years of experience in delieving online learning and assessment, we have developed efficient and easy to use system. During enrolment process you will be asked to create a username and password. Once you have enrolled and made your payment, you will be able to access UTI's eLearning+. We have ensured that the portal is userfriendly keeping UI (user interface) and UX (User experience) in mind while designing the platform. Once you have signed up you will also receive an instruction video which will have clear instructions on how to use the portal for learning and assessment. Our portal also allows you to contact your trainer and book webinars, face to face tutorials and practical assessments from your dashboard. 

What resources and support will you provide?

You will have access to how to videos which provide clear and easy to understand visual instruction on how to use learn and do your assessments on eLearning+.  Once you sign up you will access to pdf learning guides, learning videos, powerpoint presentations and links to websites. We have clear set of instructions for each assessment and at any time you can contact your assessor and book your face to face or online lectures or practical assessments. During practical assessments you will be provided with props to successfully demonstrate your skills. These include two way radios, garret wands, first aid kits, manikans and other industry approved gear to use.

Our assessors are notified as soon as you contact them via our eLearning+ communication portal. At no point you will feel abandoned or left alone as is the case with many other online training providers. 

How do i particpate in online tutorials?

Our webinars are conducted using third party software called google hangouts. All you need is a google account and you can join in at mutually agreed time in an interactive learning session with your trainer. To find out more and create an account please visit https://hangouts.google.com/

Where do you conduct face to face tutorials and practical assessments?

Face to face tutorials and practical assessments are conducted at our training centre in Brisbane and Toowoomba. We can also organise a workplace practical for a group of students. If you are an employer and wish to discuss this please contact us via email or phone call. Group discounts apply.

What payment methods do you accept?

We accept cash payments, bank transfer and payments using all major credit cards. You will be asked to choose preferred method upon enrolment. We also offer flexible payment plans, please contact us for more information. 

What other courses can i do if i want to advance my career in Security Industry?

After you have completed this course you can do a Certificate IV in Security and Risk Management or a Diploma of Security and Risk Management. Please speak to your trainer to find an appropriate pathway for you.

 

 

 

LIST OF COMPETENCIES

This unit describes the performance outcomes, skills and knowledge required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation.

Frontline managers have a key role in contributing to efficient and effective work teams within the context of the organisation. They play a prominent part in motivating, mentoring, coaching and developing team cohesion through providing leadership for the team and forming the bridge between the management of the organisation and the team members.

At this level, work will normally be carried out within known routines, methods and procedures which require the exercise of some discretion and judgement.

 

This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

This unit of competency specifies the outcomes required to maintain Occupational Health and Safety (OHS) policies and procedures to ensure the safety of self and others in a security work environment. It requires the ability to monitor risk controls and support OHS awareness and training processes.

This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

This unit of competency has wide application in a range of work roles in the security industry. Work is performed under limited supervision and competency requires judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

This unit of competency specifies the outcomes required to use effective communication techniques to manage a conflict situation. It requires the ability to assess security risk situations, accurately receive, interpret and relay information, adapt communication styles and techniques to varying social and cultural environments, and evaluate responses.

This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

This unit of competency has wide application in the security industry in those rolesinvolving operational activities. Competency requires legal and operational knowledgeapplicable to relevant sectors of the security industry. The knowledge and skillsdescribed in this unit are to be applied within relevant legislative and organisationalguidelines.

At the completion of this unit you will have skills and knowledge to assess conflict,negotiate resolution and evaluate conflict response.

You will have the ability during a security risk situation to interpret and comply with legaland procedural requirements, select response options which are most effective for theobjective, review conflict management strategies and make adjustments according tochanging circumstances, use communication techniques to give clear and accurateinformation in a form which is preferred and understood by the receiver and usenegotiation techniques to defuse and resolve conflict.

This unit of competency specifies the outcomes required to determine an appropriateresponse to a security risk situation. It requires the ability to analyse the nature anddegree of risk and determine response options according to changing circumstances.This unit may form part of the licensing requirements for persons engaged in guardingoperations in those states and territories where these are regulated activities.

This unit of competency has application in those work roles involving guarding in asecurity environment. Competency requires legal and operational knowledge applicableto relevant sectors of the security industry. The knowledge and skills described in thisunit are to be applied within relevant legislative and organisational guidelines.

At the completion of this unit you will have skills and knowledge to Identify security risksituations, Assess security risk situation and Determine response options.

You will have the ability to determine the correct response options which are mosteffective for the security risk situation, determine the response options within specifiedlegal and strategic limits, identify current and potential risk factors and their impact onthe security risk situation, interpret and comply with legal and procedural requirementsincluding licensing requirements, review and adjust response strategies to meetchanging circumstances and use appropriate communication modes and terminology toreceive and convey information.

This unit of competency specifies the outcomes required to plan, organise and present documentation in required formats appropriate for use in the security industry. It requires the ability to gather information by factual or surveillance methods, evaluate the quality of information and data, prepare and review drafts, and present final reports and documentation. This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

This unit of competency specifies the outcomes required to provide a quality security service to clients. It requires the ability to identify client needs and resolve client service problems using communication and interpersonal skills. It also requires an ability to review and analyse service provision as the basis for identifying areas for improvement.

This unit may form part of the licensing requirements for those roles involving operational activities in those states and territories where these are regulated activities.

This unit of competency specifies the outcomes required to maintain the safety andsecurity of premises. It requires the ability to communicate effectively, maintainoperational safety and respond appropriately to security risk situations.

This unit may form part of the licensing requirements for persons engaged in securityoperations in those states and territories where these are regulated activities.

This unit of competency has wide application in the security industry in those rolesinvolving operational activities. Competency requires legal and operational knowledgeapplicable to relevant sectors of the security industry. The knowledge and skillsdescribed in this unit are to be applied within relevant legislative and organisationalguidelines.

At the completion of this unit you will have skills and knowledge to Maintain effectiverelations, Maintain operational safety and Respond to security risks.

You will have the ability to identify and assess all factors which might impact on thesafety and security of persons and property, formulate and implement appropriateresponses or contingency measures to maintain security, systematically monitor securityactivities and varying operational plans as required to meet changing circumstances andmaximize the safety and protection of people involved in incidents while carrying outresponse activities.

This unit of competency specifies the outcomes required to plan, organise and monitor a small team to achieve designated outcomes in a security context. It requires the ability to allocate duties and schedule rosters, set and maintain team and individual performance standards, facilitate open communication and resolve individual or team concerns. It also requires the ability to coordinate and facilitate team development and team performance. This unit may form part of the licensing requirements for persons involved in specific security activities in those states and territories where these are regulated activities.

This unit of competency specifies the outcomes required to select and applyappropriate empty hand techniques. It requires the ability to use force incircumstances where there is a risk to safety of self and others. Competency alsorequires knowledge of the procedures for conducting an arrest.

 This unit may form part of the licensing and legal requirements for the use of emptyhand techniques and tactical force procedures by persons working in the securityindustry in those states and territories where these are regulated activities.

 This unit of competency has wide application in the security industry in those rolesproviding guarding and personal protection activities. Competency requires legal andoperational knowledge applicable to relevant sectors of the security industry. Theknowledge and skills described in this unit are to be applied within relevant legislativeand organisational guidelines.

 At the completion of this unit you will have skills and knowledge to identify the need to use empty hand techniques, apply defensive techniques, isolate subject andevaluate response.

 You will have the ability to apply appropriate use of force according to the nature ofthe threat without harm to the subject, apply empty hand techniques that avoid vitalareas of the body, identify current and potential risk factors which might impact onthe safety and security of self and others and implementing appropriate responsemeasures, use effective communication techniques to provide warnings and cleardirections to subject, and conduct basic negotiation to defuse conflict in a mannerwhich engages minority groups, react in a timely manner to the application andtermination of force and selecting response options within specified legal andstrategic limits.

This unit of competency specifies the outcomes required to monitor and manage the access and exit of persons and vehicles from premises. It requires the ability to manage people, inspect baggage and vehicles, and manage vehicular traffic.


This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.

This unit of competency specifies the outcomes required to maintain safety and security of persons, property and premises. It requires the ability to observe and monitor individual and crowd behavior and identify and respond to potential threats and incidents.

This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities. In order to prepare for your assessment of this unit of competency you must read and understand the subject matter relevant to the unit and also develop and gain understanding of the principles of security by reading and researching there commended texts. It is recommended that you extend your preparation to appropriate websites, industry journals and forums.

 

 

This unit of competency specifies the outcomes required to operate a range of basic security equipment. It requires knowledge of the functions required to operate equipment and conduct routine maintenance, as well as to report faults and document information.

This unit may form part of the licensing requirements for persons who operate basic security equipment in those states and territories where these are regulated activities. In order to prepare for your assessment of this unit of competency you must read and understand the subject matter relevant to the unit and also develop and gain an understanding of the principles of security and risk management by reading and researching the recommended texts. It is recommended that you extend your preparation to appropriate websites, industry journals and forums.

 

 


This unit of competency describes the skills and knowledge required to provide first aid response, life support, management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance

These skills and knowledge may be applied in a range of situations, including community and workplace settings

Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency

Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries

A current Senior First Aid, Workplace Level 2 or Level 2 qualification may provide evidence of skills and knowledge required by this competency unit. However, as with all evidence of competence, evidence must be assessed against the requirements specified in the unit of competency

This unit of competency specifies the outcomes required to maintain the security of premises and property. It requires the ability to conduct security patrols for a range of sites as a component of a complete zone, and the ability to respond to alarm activations as well as to conduct risk assessment to identify abnormal safety or security concerns.

This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities. In order to prepare for your assessment of this unit of competency you must read and understand the subject matter relevant to the unit and also develop and gain an understanding of the principles of security and risk management by reading and researching the recommended texts. It is recommended that you extend your preparation to appropriate websites, industry journals and forums.